Return Policy: Holiday Extended Return Policy:
We’ve extended our return and exchange policy items sold and shipped by The Timeless Fashion International, made on November 15, 2021 or later. This means you now have until January 15, 2022 (or up to 60 days* past the date of your purchase, whichever comes later) to make a return or exchange**
*Please refer to our Free Returns dropdown below for more details on our policy. **Standard return policy still applies
Return Policy
Items sold by Timeless Fashion International * are eligible for FREE RETURNS online and by mail.
Effective February 1, 2022, customers returning items purchased using Timeless Fashion International Credit Card or Timeless Fashion International Mastercard issued by Capital One will be refunded to a Timeless Fashion International gift card.
If you’re unhappy with your purchase for any reason, you may return it with its original tag/ packaging by shipping it back to our warehouse with original receipt within 14 days from the date of purchase. Refunds and exchanges are not permitted after the allowable return period or without an original receipt, tag/packaging. Accepted forms of an original receipt include receipts obtained in store, online packing slips/order invoice and transactional emails.
Curbside returns or exchanges are not being accepted at this time.
14-Day Policy
After 14 days, items become final sale. Please note, there is no extended return policy for items purchased with a Timeless Fashion International Mastercard.
30-Day Policy
Standard-size merchandise (received via Parcel Delivery) may be returned within up to *30 days of purchase for a refund issued to the original tender with your original receipt, tags/packaging. Accepted forms of an original receipt include receipts obtained in store, online packing slips/order invoice and transactional emails.
60 Days with Timeless Fashion International Mastercard
If you purchased your standard-size merchandise with a timeless Fashion International Mastercard, you have up to *60 days to receive a full refund on your card with your original receipt. Accepted forms of an original receipt include receipts obtained in store, online packing slips/order invoice and transactional emails.
Non-Medical Face Masks
All non-medical face mask sales are final.
Jewellery & Home Electronics
Jewellery and home electronics may only be returned within 30 days after purchase and become final sale after this time period.
PayPal
There are no fees for using PayPal. If you purchased an item using PayPal and are returning it via Canada Post, your PayPal account will be credited. For any price adjustments via PayPal, you will receive the adjusted amount on a Timeless Fashion International gift card. As our stores do not accept PayPal as tender, any PayPal purchases returned must be return by mail.
Price Adjustment & Exchanges
Price adjustments will be made within 7 days of purchase, as long as the original receipt is provided and the items weren't purchased on clearance. Clearance merchandise is not eligible for price adjustments. If merchandise is returned with an enclosed gift receipt, a refund will be issued on a Timeless Fashion International gift card.
If you’re unsatisfied with your purchase and wish to exchange it, you may return it in based on the conditions of our return policy, then call 1-416-893-1685 with your original order number and we'll be happy to replace it for you. Refunds and exchanges are not permitted after the return period deadline.
Without a Receipt
Refunds and exchanges are not permitted after the allowable return period or without an original receipt.
Final Sale
Clearance items labelled "final sale" such as underwear and swimwear (without the hygiene liner), and face coverings are final sale. These are not eligible for a refund, exchange or store credit.
How to Return Standard-Size Merchandise (received via Parcel Delivery)
By Mail or In-Store
Bring the item(s) you would like to return to One of our Timeless Fashion International stores with the tags attached, along with one of the following forms of proof of purchase:
• Original receipt
• Gift receipt
• Order invoice
For audit purposes please provide the following:
• Name
• Address
• Telephone Number
• Valid Photo ID
If you would like to exchange the item instead, one of our store associates will be happy to help you find what you’re looking for.